1. How do I install this F-Secure ... ?
  2. How do I uninstall F-Secure... ?
  3. Why doesn't ... ?
  4. What is required from my PC to be able to use F-Secure Internet Security 2006 ... ?
  5. What software interferes with FSecure ... ?
  6. Can I install this software on multiple computers ... ?
  7. Do I need an Internet connection to install the product...?
  8. How do I know that the software is properly installed and running... ?
  9. Why are games and peer-to-peer software not working after installation?
  10. I cannot access certain Internet sites after installation. Why ... ?
  11. Can I install Windows XP Service Pack 2 over F-Secure Internet Security 2006... ?
  12. I cannot install the product; the system is already infected with a virus. What can I do ... ?
  13. I formatted my hard drive. Do I need to register my product again?
  14. Which operating systems does F-Secure Internet Security 2006 support?

Note: All Screenshots are from the 2005 version of F-Secure.


How do I install the software... ?

To install the product, you need: either the product CD or a downloaded version of the product, a valid subscription number, and an Internet connection.

Important! This software cannot be installed to a computer using other antivirus or/and firewall software. Please uninstall them prior installation.
Important! If you are using Windows NT 4.0, Windows 2000 or Windows XP and have more than one account, you have to log in as an administrator before the installation.

To install the downloaded product:

Check your email for download and installation instructions. Follow the instructions and download the product package to your computer. Double-click the product package icon to run the Installation Wizard and follow the instruction on your screen. When asked, enter you subscription number (xxxx-xxxx-xxxx-xxxx-xxxx). Your subscription is sent to you by email from Helpdesk. If not, please contact Helpdesk at the following

The Installation Wizard Steps

Installing the software is easy. The Installation Wizard guides you through the process. Depending on the speed of your computer, the installation may take some time. Before you begin, make sure that your computer is connected to the internet.

If you have downloaded the product, double-click the product package icon to run the Installation Wizard.


If you have a CD, when you insert the CD the installation should launch automatically. If not, browse to the root folder of the CD and double-click autorun.exe or is2006.exe.

Step 1: Language Selection
 

Choose the language in which you prefer to install the product. Click Next to continue.

The installation wizard gathers necessary information about your computer and begins unpacking the software files.


Step 2: License Terms

Review the license agreement. If you agree to the terms, tick the "I accept the agreement" check box. Click Next to continue.

If you do not agree to the license terms, click Cancel to stop the installation.


Step 3: Installation Directory

Choose the directory to which you want to install the software. We recommend you use the directory suggested by the Wizard. Click Next to continue.

The Wizard prepares the files for installation. This may take a few minutes.

You may be asked to restart your computer. Select Restart Now and click Finish to continue. If you select Restart Later, installation will not continue until the computer is restarted.


Step 4: Registration
 

The Installation Wizard will prompt you to register online. Ensure that your Internet connection is active and enter your subscription number in the field.

If you have bought the product online, your subscription number is sent to you by email.

If you have a CD, your subscription number is printed on the back cover of the user manual.

Alternatively, you can choose to install the software as a 30-day evaluation version, where you will not be asked to enter a subscription number.

Click Next to start the installation.

The Wizard connects to F-Secure servers to validate your subscription before completing the installation. Depending on the speed of your computer, the installation may take some time.

If other security software is detected on your computer at this stage, the Wizard will try to remove it, since it may interfere with the function of F-Secure Internet Security 2006.


 

If the subscription number has been used previously, the previous installations will stop working and the number will be transferred to this installation.


Step 5: Reboot and Finalize
 

When the Installation Wizard has finished installing, you still need to finalize the installation by restarting your computer. Select Restart Now and then click OK to finish the installation. If you select Restart Later, installation will not be complete until the computer is restarted.


The Start-up Wizard

When your computer has rebooted, you will see Start-up Wizard. The Start-up Wizard will check for new updates and help you optimize F-Secure Internet Security 2006 settings through a series of quick steps.

 

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How do I uninstall F-Secure ... ?

You can uninstall F-Secure Internet Security 2006 from the Windows Start menu or the Control Panel.

To uninstall from the Windows Start menu:

Open the Windows Start menu, select 'Programs', then select 'F-Secure Internet Security 2006', and click 'Uninstall F-Secure Internet Security 2006'. Follow the instruction on screen and restart your computer when the uninstallation is complete.


To uninstall from the Control Panel:

Open the Windows Start menu, select 'Control Panel' and then choose 'Add/Remove Programs'. From the list, select 'F-Secure Internet Security 2006' and click the Change/Remove button. Follow the instructions on screen and restart your computer when the uninstallation is complete.

 

Typically, some program files remain in the directory C:\programs files\. To remove the product completely, after your computer has rebooted, browse to C:\program files\ and delete the folder F-Secure Internet Security.

 

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Why doesn't ... ?

[This is the answer to the question.]

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What is required from my PC to be able to use F-Secure Internet Security 2006 ... ?

To be able to use F-Secure Internet Security 2006 your PC needs to meet the following system requirements:

 

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What software interferes with F-Secure ... ?

Norton Products: we have seen problems with Norton Antivirus 2003, 2004, 2005, and corporate editions as well as Norton Personal firewall, and Norton internet security.
Mcaffee Products: Mcaffe Versions 7,8,9 & 10 versions of Mcaffee internet security and spyware/spam software
AdAware:
Spybot:
Popup Blockers: such as No-Ads
AVG Antivirus
Avast Antivirus
ProxyConn - SuperFast Accelerator (There is a work around for this, Contact the Helpdesk for assistance.)
Webroot Spysweeper
Registry Cleaners
VPN software

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Can I install this software on multiple machines... ?

No. Each installation of the service needs to be made using a subscription number. Every reinstallation transfers the subscription to the new computer. If you install the service on more that one computer, it will only work on the computer where it was last installed.

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Do I need an Internet connection to install the product... ?

Yes. During installation, the installation wizard connects to the Internet to validate your subscription number from the F-Secure server. Immediately after installation, the Virus Protection databases are automatically sent to your computer over the Internet.

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How do I know that the software is properly installed and running... ?

You can check that the product is active and working properly from the F-Secure Internet Security icon on your Windows system tray, at the bottom right corner of your screen. If the product installation is still ongoing or download is in progress, an indicator will appear above the icon. In case of product malfunction or out-of-date databases, the icon will change accordingly.

Note: In Window XP, icons may be hidden. Click the arrow button on the Windows system tray to display the hidden icons.

 

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Why are games and peer-to-peer software not working after installation... ?

If this occurs, please change the settings of your Internet Shield security level. The Internet Shield security levels are a set of security rules that allow you to modify your level of Internet Shield protection. In most cases, a security level set to the Normal status will allow you to run these types of applications without any problems.

To change your active security level:

  1. Double-click the blue F-Secure Internet Security icon in your Windows system tray at the bottom right corner of your screen to open the main menu.
  2. Click on 'Internet Shield . . . Change' on the main menu. The Internet Shield Security Level dialog opens.
  3. Select the desired security level from the drop-down list.
  4. Click OK to start using the selected security level

 

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I cannot access certain Internet sites after installation. Why... ?

If this is caused by the Parental Control component of F-Secure Internet Security 2006, you will see a notification "This webpage has been denied by Parental Control". In this case, please check that access is allowed to these Internet sites in your Parental Control Advanced settings. You can also manually allow or deny access to defined sites in the Parental Control Advanced settings.

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Can I install Windows XP Service Pack 2 over F-Secure Internet Security 2006... ?

Yes. However, after installation, the Windows XP internal firewall is enabled causing a conflict with the 'BackWeb', (the automatic update agent of F-Secure Internet Security 2006). A pop-up window will inform you that Windows XP firewall is blocking the 'BackWeb' and ask you whether you want to continue blocking it. You can select to block it or unblock it without affecting the operation of F-Secure Internet Security.
 

Important! Please disable the Windows XP internal firewall:

  1. Open Windows Start menu, choose 'Control Panel', and then choose Windows 'Security Center'.
  2. Click on 'Manage security setting for . . . Windows Firewall'. The Windows Firewall dialog opens.
  3. Check the Off radio button and click OK to apply the settings. The Windows XP firewall will be displayed as OFF next time you start your computer.

 

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I cannot install the product; the system is already infected with a virus. What can I do?... ?

If your system is already infected with a virus, this will prevent the installation. To check your computer for viruses, please use the Online Virus Scanner to check your computer for possible virus infections and remove them.

Please choose one of the below.
F-Secure
BitDefender
Trend Micro
Panda Antivirus
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I formatted my hard drive. Do I need to register my product again... ?

No you do not need to register your product again. If you still have your subscription number, (xxxx-xxxx-xxxx-xxxx-xxxx) you can reinstall the F-Secure Internet Security 2006 and use the same subscription number.

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Which operating systems does F-Secure Internet Security 2006 support?... ?

F-Secure Internet Security 2006 currently supports the following operating systems for workstation and home computers: Win 98, ME, Win 2000 and XP. Please note, F-Secure Internet Security 2006 does not support the server versions of the above operating systems.

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Copyright © 2005. All rights reserved. All Screenshots are from the 2005 version of F-Secure.
Revised: 09/14/06.